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douche
- Posts: 57
- Joined: 08 Feb 2014, 23:50
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by douche » 05 Aug 2014, 23:53
Hi hugbug,
I'm having an issue that if I have a download in progress, and I quit NZBGet, when I open it again, it crashes and I get the alert saying "nzbget.exe has stopped working." Here's the details:
Code: Select all
Problem signature:
Problem Event Name: BEX
Application Name: nzbget.exe
Application Version: 0.0.0.0
Application Timestamp: 53c441bb
Fault Module Name: nzbget.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 53c441bb
Exception Offset: 0006f537
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: eea1
Additional Information 2: eea1db64e045265b22177a2f27d58a45
Additional Information 3: 1c7c
Additional Information 4: 1c7c2524e4cfbbc07a65678d04092996
Unfortunately it doesn't look like there is anything in the log... and the only way to get NZBGet to work again is to delete the "queue" and "intermediate" folders (which then means my entire download queue and any progress is gone).
Thoughts?
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hugbug
- Developer & Admin
- Posts: 7645
- Joined: 09 Sep 2008, 11:58
- Location: Germany
Post
by hugbug » 06 Aug 2014, 00:01
What NZBGet version?
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hugbug
- Developer & Admin
- Posts: 7645
- Joined: 09 Sep 2008, 11:58
- Location: Germany
Post
by hugbug » 06 Aug 2014, 10:51
When it happen again:
- do you start NZBGet as service? If yes - try starting the batch-file, does it crash too?
- please send me the content of queue-directory at nzbget@gmal.com. I'll see if I can reproduce the issue.
- try debug version nzbget-13.0-bin-win32-debug.zip (you need to replace EXE only) with all logging options active (DebugTarget=log, etc) and send me the log-file. It may contain more info.
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douche
- Posts: 57
- Joined: 08 Feb 2014, 23:50
Post
by douche » 06 Aug 2014, 14:59
hugbug wrote:When it happen again:
- do you start NZBGet as service? If yes - try starting the batch-file, does it crash too?
- please send me the content of queue-directory at nzbget@gmal.com. I'll see if I can reproduce the issue.
- try debug version nzbget-13.0-bin-win32-debug.zip (you need to replace EXE only) with all logging options active (DebugTarget=log, etc) and send me the log-file. It may contain more info.
I don't run NZBGet as a service, always start it with the batch.
I'll email the queue and the log-file later today when I get the chance.
Cheers.
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douche
- Posts: 57
- Joined: 08 Feb 2014, 23:50
Post
by douche » 06 Aug 2014, 16:56
douche wrote:hugbug wrote:When it happen again:
- do you start NZBGet as service? If yes - try starting the batch-file, does it crash too?
- please send me the content of queue-directory at nzbget@gmal.com. I'll see if I can reproduce the issue.
- try debug version nzbget-13.0-bin-win32-debug.zip (you need to replace EXE only) with all logging options active (DebugTarget=log, etc) and send me the log-file. It may contain more info.
I don't run NZBGet as a service, always start it with the batch.
I'll email the queue and the log-file later today when I get the chance.
Cheers.
Sent!
Using the debug executable, I've now got this pop-up error showing:
Thank you!
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hugbug
- Developer & Admin
- Posts: 7645
- Joined: 09 Sep 2008, 11:58
- Location: Germany
Post
by hugbug » 06 Aug 2014, 17:53
For a test please disable option ContinuePartial and try again.
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douche
- Posts: 57
- Joined: 08 Feb 2014, 23:50
Post
by douche » 06 Aug 2014, 19:05
hugbug wrote:For a test please disable option ContinuePartial and try again.
so far so good!
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