Unpack failing on second attempt

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kjKmcQN3
Posts: 67
Joined: 29 Aug 2015, 15:09

Unpack failing on second attempt

Post by kjKmcQN3 » 22 Dec 2015, 08:10

I've had three out of six downloads fail today in the same exact manner. The downloaded files unpack without any problem when I go to the InterDir folder and manually unpack them using MacPAR deLuxe. The files, all mkv, seem to play fine too. On NZBGet the unpack skips and fails on the second attempt after a forced repair being requested on the first attempt. The relevant log info is below. I'm on OS X 10.11.2 and am using NZBGet 16.4. Things were working great up till now and I'm curious as to why this issue has suddenly sprung up. Any help would be greatly appreciated!

INFO Tue Dec 22 2015 13:11:49 DeleteSamples: Download failed with status FAILURE/UNPACK.
ERROR Tue Dec 22 2015 13:11:30 Unpack for abc.xyz failed.
INFO Tue Dec 22 2015 13:11:30 Second unpack attempt skipped for abc.xyz due to par-check not repaired anything
INFO Tue Dec 22 2015 13:09:02 Unpack for abc.xyz requested par-check with forced repair
INFO Tue Dec 22 2015 13:09:02 Unpacking abc.xyz

hugbug
Developer & Admin
Posts: 7226
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Unpack failing on second attempt

Post by hugbug » 22 Dec 2015, 08:19

There is more in the log. In particular error messages from unrar are important.
In history click on the item, then on button Log, then filter for "unrar" or "unpack".

kjKmcQN3
Posts: 67
Joined: 29 Aug 2015, 15:09

Re: Unpack failing on second attempt

Post by kjKmcQN3 » 22 Dec 2015, 09:28

Log results filtered for "unpack" are the ones I've pasted above. Here's what searching for "unrar" shows:

INFO Tue Dec 22 2015 13:09:02 Unrar: Extracting from example.part01.rar
INFO Tue Dec 22 2015 13:09:02 Unrar: UNRAR 5.21 freeware Copyright (c) 1993-2015 Alexander Roshal

Here is a more comprehensive log. I've deleted repeating entries (put ... to indicate where these have been taken out).

INFO Tue Dec 22 2015 13:11:50 Collection abc.xyz added to history
INFO Tue Dec 22 2015 13:11:50 Post-process-script videosort/VideoSort.py for abc.xyz skipped
WARNING Tue Dec 22 2015 13:11:50 VideoSort: Download of "abc.xyz" has failed, exiting
INFO Tue Dec 22 2015 13:11:49 Executing post-process-script videosort/VideoSort.py for abc.xyz
INFO Tue Dec 22 2015 13:11:49 Post-process-script DeleteSamples.py for abc.xyz skipped
INFO Tue Dec 22 2015 13:11:49 DeleteSamples: Download failed with status FAILURE/UNPACK.
INFO Tue Dec 22 2015 13:11:49 DeleteSamples: Script triggered from NZBGet Version 16.4.
INFO Tue Dec 22 2015 13:11:49 Executing post-process-script DeleteSamples.py for abc.xyz
INFO Tue Dec 22 2015 13:11:49 Post-process-script FailureLink.py for abc.xyz successful
INFO Tue Dec 22 2015 13:11:48 FailureLink: Another release found, adding to queue
INFO Tue Dec 22 2015 13:11:31 FailureLink: Requesting another release from indexer site
INFO Tue Dec 22 2015 13:11:30 Executing post-process-script FailureLink.py for abc.xyz
ERROR Tue Dec 22 2015 13:11:30 Unpack for abc.xyz failed.
INFO Tue Dec 22 2015 13:11:30 Second unpack attempt skipped for abc.xyz due to par-check not repaired anything
INFO Tue Dec 22 2015 13:11:30 Repair not needed for abc.xyz/sF3KUcTJa5ZUBt87cnaxFMa
INFO Tue Dec 22 2015 13:11:29 Verifying file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part85.rar

INFO Tue Dec 22 2015 13:09:10 Verifying file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part02.rar
INFO Tue Dec 22 2015 13:09:09 Verifying file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part01.rar
INFO Tue Dec 22 2015 13:09:05 Loading file sF3KUcTJa5ZUBt87cnaxFMa.par2
INFO Tue Dec 22 2015 13:09:05 Verifying abc.xyz/sF3KUcTJa5ZUBt87cnaxFMa
INFO Tue Dec 22 2015 13:09:05 Performing full par-check for abc.xyz
INFO Tue Dec 22 2015 13:09:05 Repair not needed for abc.xyz/sF3KUcTJa5ZUBt87cnaxFMa
DETAIL Tue Dec 22 2015 13:09:05 Quickly verified good file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part85.rar
INFO Tue Dec 22 2015 13:09:05 Verifying file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part85.rar

DETAIL Tue Dec 22 2015 13:09:05 Quickly verified good file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part02.rar
INFO Tue Dec 22 2015 13:09:05 Verifying file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part02.rar
DETAIL Tue Dec 22 2015 13:09:05 Quickly verified good file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part01.rar
INFO Tue Dec 22 2015 13:09:05 Verifying file 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part01.rar
INFO Tue Dec 22 2015 13:09:02 Loading file sF3KUcTJa5ZUBt87cnaxFMa.par2
INFO Tue Dec 22 2015 13:09:02 Verifying abc.xyz/sF3KUcTJa5ZUBt87cnaxFMa
INFO Tue Dec 22 2015 13:09:02 Checking pars for abc.xyz
INFO Tue Dec 22 2015 13:09:02 Unpack for abc.xyz requested par-check with forced repair
INFO Tue Dec 22 2015 13:09:02 Unrar: Extracting from 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part01.rar
INFO Tue Dec 22 2015 13:09:02 Unrar: UNRAR 5.21 freeware Copyright (c) 1993-2015 Alexander Roshal
INFO Tue Dec 22 2015 13:09:02 Unpacking abc.xyz
INFO Tue Dec 22 2015 13:09:01 Successfully renamed 85 file(s) for abc.xyz

hugbug
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Posts: 7226
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Unpack failing on second attempt

Post by hugbug » 22 Dec 2015, 09:47

The messages from unrar still missing. Please post the full log via pastebin.

kjKmcQN3
Posts: 67
Joined: 29 Aug 2015, 15:09

Re: Unpack failing on second attempt

Post by kjKmcQN3 » 22 Dec 2015, 10:04

Here's the full log
http://pastebin.com/zDGL2ana

hugbug
Developer & Admin
Posts: 7226
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Unpack failing on second attempt

Post by hugbug » 22 Dec 2015, 10:23

Code: Select all

INFO    Tue Dec 22 2015 13:09:02    Unpack for abc.xyz requested par-check with forced repair
INFO    Tue Dec 22 2015 13:09:02    Unrar: Extracting from 3EWXZAT4FvSpS1V6N2Hp4obMYfc2Dzs.part01.rar
INFO    Tue Dec 22 2015 13:09:02    Unrar: UNRAR 5.21 freeware Copyright (c) 1993-2015 Alexander Roshal
INFO    Tue Dec 22 2015 13:09:02    Unpacking abc.xyz
That's weird. Between messages "Unrar: Extracting from" and "Unpack for abc.xyz requested par-check" should be error messages explaining the problem. Hmm.

Is the destination directory (DestDir or CategoryX.DestDir) on local disk or external or NAS? If it's not local can you test with a local path?

Can you please send me the nzb (nzbget@gmail.com). I'll see if I can reproduce this.

kjKmcQN3
Posts: 67
Joined: 29 Aug 2015, 15:09

Re: Unpack failing on second attempt

Post by kjKmcQN3 » 22 Dec 2015, 10:50

The destination directory is on an external drive. However, my setup hasn't changed in months and I've never encountered this problem earlier. I've emailed the nzb to you. Many thanks!

Also, I don't know if this is related but earlier today, as we were trying to figure this out I got the following error message appear near the top of the page:
"Error in undefined (line 382)
TypeError: undefined is not an object (evaluating '$.a.hashList.theList.length')"

The message disappeared after I shut down and then started my computer back up again. Don't quite know what to make of it.

hugbug
Developer & Admin
Posts: 7226
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Unpack failing on second attempt

Post by hugbug » 22 Dec 2015, 23:44

Unrar included with NZBGet seems to have problems with archives containing directories.
I will investigate this further and fix this.

In the meantime please download unrar from rarlab.com and set option UnrarCmd in nzbget accordingly.

kjKmcQN3
Posts: 67
Joined: 29 Aug 2015, 15:09

Re: Unpack failing on second attempt

Post by kjKmcQN3 » 23 Dec 2015, 04:07

Sure. Thanks hugbug.

forcefullpower
Posts: 3
Joined: 23 Dec 2015, 16:04

Re: Unpack failing on second attempt

Post by forcefullpower » 23 Dec 2015, 22:37

Not sure if this is similar to the problem that I just did a post for. As I have also noticed that there is an additional directory in the file. I have the latest 5.3 from unrar and still have a problem is there.

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