Nzbget hanging at the end of a new download

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hugbug
Developer & Admin
Posts: 7573
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Nzbget hanging at the end of a new download

Post by hugbug » 06 Oct 2016, 18:53

So you say that the problem might dissapear by just using an HDD or SSD instead of the USB stick?
Yes, I hope for that. Don't you have a spare usb HDD to make a test? Even something old and small would be fine for the purpose.

Do you have ArticleCache active? It reduces load on disks. Also use internal memory for QueueDir, TempDir and LogFile.

Basher
Posts: 3
Joined: 06 Oct 2016, 17:25

Re: Nzbget hanging at the end of a new download

Post by Basher » 06 Oct 2016, 20:40

I had one but turns out it broke down.Would have to loan one to make a test.
I do have other USB sticks though to test.

agathorn
Posts: 15
Joined: 08 Jan 2017, 06:15

Re: Nzbget hanging at the end of a new download

Post by agathorn » 08 Jan 2017, 18:02

Just had this problem myself on the first night I left NZGBet running on my Drobo5N. I get up this morning to see 1000+ errors saying "Cancelling hanging download xxx [78/196] @ Astraweb (ssl-us.astraweb.com)" and that last error is hours old, and nothing has downloaded since then. I also can't seem to get it out of this sate. It is just frozen. Trying to pause doesn't pause.

Looking at the log on disk, the last entry was "DETAIL Saved 0 articles (0.00 MB) from cache into disk for xxx" and that was FOUR hours ago. Not a single log entry since, so I think it is safe to assume it is frozen up even though the webUI still responds to most commands.

agathorn
Posts: 15
Joined: 08 Jan 2017, 06:15

Re: Nzbget hanging at the end of a new download

Post by agathorn » 08 Jan 2017, 18:34

So I tried to restart from the web console but it just hung there. The log did indicate one new entry for the requested restart but then it just hung. Gave it a few minutes with no response, so I manually killed and restarted it using the service.

Soon as it came back up, that file that it had been hung on started repairing, and the next started downloading at a proper speed.

agathorn
Posts: 15
Joined: 08 Jan 2017, 06:15

Re: Nzbget hanging at the end of a new download

Post by agathorn » 08 Jan 2017, 19:41

On closer inspection I seem to be getting lots of these "hanging" downloads, on all three of my servers. Could this have something to do with it downloading to a RAID disk?

It seems to start with just one or two connections hanging, then it builds until more and more are in that "cancelling hanging download" state and eventually the entire application just becomes locked. At that point the only option is to kill it and restart it. After restarting everything works fine again (even the file it was having problems with) until eventually it all starts crashing down again :(

I really like this application. I like its UI, I like its performance when it is working, but if it isn't reliable then that is a big problem. Are there any settings I might try tweaking? Right now pretty much everything is at default.

agathorn
Posts: 15
Joined: 08 Jan 2017, 06:15

Re: Nzbget hanging at the end of a new download

Post by agathorn » 08 Jan 2017, 20:28

And again :( Out of 4 downloads this morning it has managed to get hung up on 3 of the necessitating a restart. In each case there has been a PP task running which doesn't like the restart and has to start the check/verify/repair all over again so that extra sucks.

hugbug
Developer & Admin
Posts: 7573
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Nzbget hanging at the end of a new download

Post by hugbug » 08 Jan 2017, 20:44

If web interface responds can you make a screenshot before killing it?

agathorn
Posts: 15
Joined: 08 Jan 2017, 06:15

Re: Nzbget hanging at the end of a new download

Post by agathorn » 08 Jan 2017, 21:17

hugbug wrote:If web interface responds can you make a screenshot before killing it?
The web interface does typically respond with a few exceptions. Trying to pause globally or individually won't work.

Any particular part of the interface you want a screenshot of?

hugbug
Developer & Admin
Posts: 7573
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Nzbget hanging at the end of a new download

Post by hugbug » 08 Jan 2017, 21:41

Just the main page, thanks.

agathorn
Posts: 15
Joined: 08 Jan 2017, 06:15

Re: Nzbget hanging at the end of a new download

Post by agathorn » 08 Jan 2017, 23:08

So it hung up again. I got some screenshots for you. I also tailed the log for a bit and it looks like this time there is still activity in the log. In fact the log is being spammed to crap by the "Cancelling hanging download" entries, which I think it causing the whole application to get slower and slower. If in the Web UI I try to open the settings page for example they will open but they take a good minute to do so. Normally it is seconds.

When I told it to restart via the Web UI I did see a "Reloading" entry appear in the log, though it quickly vanished from all the spam :)

I let it sit for a while and I see this in the Web UI, and the log seems to have stopped being written to, but it has not restarted.

Reloading NZBGet

Stopping all activities and reloading...

Should this take too long:
Try to refresh the page in browser manually.
If you changed remote control settings (IP, Port, Password) update the URL in browser accordingly.

Image
Image

un Jan 8 14:50:44 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [78/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:44 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [35/158] cancelled
Sun Jan 8 14:50:44 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [110/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:44 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [92/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:44 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [124/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:44 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [129/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:44 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [139/158] @ UsenetServer (secure.usenetserver.com)
Sun Jan 8 14:50:45 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [39/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:45 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [63/158] @ UsenetServer (secure.usenetserver.com)
Sun Jan 8 14:50:45 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [89/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [90/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [99/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [78/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [110/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [92/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [124/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [129/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [139/158] @ UsenetServer (secure.usenetserver.com)
Sun Jan 8 14:50:46 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [140/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:46 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [47/158] cancelled
Sun Jan 8 14:50:46 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [90/158] cancelled
Sun Jan 8 14:50:46 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [116/158] cancelled
Sun Jan 8 14:50:47 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [139/158] cancelled
Sun Jan 8 14:50:47 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [99/158] cancelled
Sun Jan 8 14:50:47 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [63/158] cancelled
Sun Jan 8 14:50:47 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [148/158] cancelled
Sun Jan 8 14:50:47 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [129/158] cancelled
Sun Jan 8 14:50:47 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [39/158] cancelled
Sun Jan 8 14:50:47 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [78/158] cancelled
Sun Jan 8 14:50:48 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [39/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:48 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [89/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:48 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [110/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:48 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [92/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:48 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [124/158] cancelled
Sun Jan 8 14:50:48 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [124/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:48 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [140/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:48 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [140/158] cancelled
Sun Jan 8 14:50:48 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [112/158] cancelled
Sun Jan 8 14:50:48 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [110/158] cancelled
Sun Jan 8 14:50:48 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [97/158] cancelled
Sun Jan 8 14:50:48 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [89/158] cancelled
Sun Jan 8 14:50:48 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [92/158] cancelled
Sun Jan 8 14:50:48 2017 ERROR Cancelling hanging download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [92/158] @ Astraweb (ssl-us.astraweb.com)
Sun Jan 8 14:50:50 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [143/158] cancelled
Sun Jan 8 14:50:50 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [46/158] cancelled
Sun Jan 8 14:50:50 2017 DETAIL Download Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23 [152/158] cancelled
Sun Jan 8 14:52:00 2017 DETAIL Saved 151 articles (109.87 MB) from cache into disk for Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.17
Sun Jan 8 14:52:00 2017 DETAIL Flushing cache for Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.18
Sun Jan 8 14:52:53 2017 INFO Successfully downloaded Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.20
Sun Jan 8 14:54:17 2017 INFO Successfully downloaded Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.21
Sun Jan 8 14:54:31 2017 INFO Successfully downloaded Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.22
Sun Jan 8 14:55:28 2017 DETAIL Saved 150 articles (109.14 MB) from cache into disk for Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.18
Sun Jan 8 14:55:28 2017 DETAIL Flushing cache for Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23
Sun Jan 8 14:55:29 2017 DETAIL Saved 105 articles (76.90 MB) from cache into disk for Salt.2010.Extended.Cut.BluRay.1080p.x264.DTS.dxva-xander.cp(tt0944835)/03KZtO7f9OBnnfOpfWa79x.23

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