Large File Stuck at PP

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mdex
Posts: 12
Joined: 20 Mar 2015, 07:54

Large File Stuck at PP

Post by mdex » 25 Apr 2017, 07:24

In the download queue I have a 68gb download that has been stuck on checking for 2 hours. In the logs it's showing as Loading Par files and hasn't moved after loading the last one.

This is the 2nd large file this has happened on and reloading nzbget doesn't make any difference, just gets to the same point and stops again. I am able to manually repair and unpack the file but nzbget is struggling with it.

It does seem to be stalling running par as when checking the log files after rebooting it there's a 'terminating Par check' entry. If I move the large file below a smaller one and restart the smaller files check/unpack/rename fine and then when getting to the large file it stalls again.

Any possible reason for nzbget having trouble when manually works?

hugbug
Developer & Admin
Posts: 7435
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Large File Stuck at PP

Post by hugbug » 25 Apr 2017, 07:41

mdex wrote:Any possible reason for nzbget having trouble when manually works?
Because that's a different code running. When you run par2-executable manually you are using that par2-program. NZBGet doesn't use external par2, it has an integrated par2-module. Although the module is based on par2cmdlline there can be differences leading to different results.

When it stalls, what is the CPU usage of nzbget (assuming downloading is paused)? Does it look like it tries to do something?
Please send me the nzb-file and I'll try to reproduce the issue - nzbget@gmail.com.
Also please post the full log of that nzb-file - click on download (or history) item, then button "Log", then "Save to file" - use pastebin.com.

mdex
Posts: 12
Joined: 20 Mar 2015, 07:54

Re: Large File Stuck at PP

Post by mdex » 25 Apr 2017, 07:53

hugbug wrote:
mdex wrote:Any possible reason for nzbget having trouble when manually works?
Because that's a different code running. When you run par2-executable manually you are using that par2-program. NZBGet doesn't use external par2, it has an integrated par2-module. Although the module is based on par2cmdlline there can be differences leading to different results.

When it stalls, what is the CPU usage of nzbget (assuming downloading is paused)? Does it look like it tries to do something?
Please send me the nzb-file and I'll try to reproduce the issue - nzbget@gmail.com.
Also please post the full log of that nzb-file - click on download (or history) item, then button "Log", then "Save to file" - use pastebin.com.
NZBGET is running at 50% of CPU usage. Is it just being extremely slow?

Tue Apr 25 08:14:39 2017 INFO Reloading...
Tue Apr 25 08:14:46 2017 WARNING Terminating par-check for This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC\This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC
Tue Apr 25 08:14:47 2017 INFO nzbget 15.0 server-mode
Tue Apr 25 08:14:47 2017 INFO Checking pars for This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC
Tue Apr 25 08:14:47 2017 INFO Verifying This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC\This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC
Tue Apr 25 08:14:47 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.par2
Tue Apr 25 08:14:47 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol000+001.par2
Tue Apr 25 08:14:47 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol001+002.par2
Tue Apr 25 08:14:48 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol003+004.par2
Tue Apr 25 08:14:49 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol007+008.par2
Tue Apr 25 08:14:52 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol015+016.par2
Tue Apr 25 08:14:57 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol031+032.par2
Tue Apr 25 08:15:05 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol063+064.par2
Tue Apr 25 08:15:20 2017 INFO Loading file This.Film.(2013).2160p.4K.UltraHD.BluRay.(x265.HEVC.10bit).2CH.AAC.vol127+128.par2

I don't have a save to file option for the nzb log itself. Only cancel post-processing which doesn't do anything.

hugbug
Developer & Admin
Posts: 7435
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Large File Stuck at PP

Post by hugbug » 25 Apr 2017, 08:02

V 15.0 is outdated. Can you please test with the latest 18.1 before I download that 60GB?

2 hours of loading par2-files isn't normal. There is clearly an issue.

mdex
Posts: 12
Joined: 20 Mar 2015, 07:54

Re: Large File Stuck at PP

Post by mdex » 25 Apr 2017, 08:08

hugbug wrote:V 15.0 is outdated. Can you please test with the latest 18.1 before I download that 60GB?

2 hours of loading par2-files isn't normal. There is clearly an issue.
I didn't even realise I was out of date! Updating now.

EDIT: Auto updater failed. Downloading manually.

mdex
Posts: 12
Joined: 20 Mar 2015, 07:54

Re: Large File Stuck at PP

Post by mdex » 25 Apr 2017, 08:31

Thanks!

V18 installed and PP is now progressing. Didn't there use to be a notification is nzbget was out of date version wise?

hugbug
Developer & Admin
Posts: 7435
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Large File Stuck at PP

Post by hugbug » 25 Apr 2017, 09:35

mdex wrote: Didn't there use to be a notification is nzbget was out of date version wise?
Not yet but you can subscribe to "Anouncements" subforum.

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