Issues with unpacking password protected files.

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NTX
Posts: 5
Joined: 29 Jun 2017, 21:12

Issues with unpacking password protected files.

Post by NTX » 29 Jun 2017, 21:17

Hi everyone.

I am switching from SABNzbd to NZBGet and have issues setting up the automatic unpacking option. I added a path to my password file but the download keeps failing due to postprocessing issues:

Code: Select all

Thu Jun 29 23:08:52 2017	INFO	Successfully downloaded ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2\ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.vol19+10.par2
Thu Jun 29 23:08:52 2017	INFO	Checking renamed files for ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2
Thu Jun 29 23:08:52 2017	INFO	Loaded par2-file ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2 for par-rename
Thu Jun 29 23:08:52 2017	INFO	No renamed files found for ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2
Thu Jun 29 23:08:52 2017	INFO	Checking renamed archive files for ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2
Thu Jun 29 23:08:52 2017	INFO	No renamed archive files found for ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2
Thu Jun 29 23:08:52 2017	INFO	Unpacking ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2
Thu Jun 29 23:08:52 2017	DETAIL	Unpacking into E:\NZBGet\complete\ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2\_unpack
Thu Jun 29 23:08:52 2017	INFO	Unrar: UNRAR 5.40 x86 freeware      Copyright (c) 1993-2016 Alexander Roshal
Thu Jun 29 23:08:52 2017	INFO	Unrar: The specified password is incorrect.
Thu Jun 29 23:08:52 2017	WARNING	Cancelling unpack for ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2 due to errors
Thu Jun 29 23:08:52 2017	WARNING	Interrupted unpack for ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2
Thu Jun 29 23:08:52 2017	ERROR	Unpack for ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2 failed
Thu Jun 29 23:08:53 2017	DETAIL	Parking file ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.vol09+10.par2
Thu Jun 29 23:08:53 2017	DETAIL	Parking file ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.vol29+20.par2
Thu Jun 29 23:08:53 2017	DETAIL	Parking file ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.vol49+50.par2
Thu Jun 29 23:08:53 2017	DETAIL	Parking file ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.vol99+52.par2
Thu Jun 29 23:08:53 2017	INFO	Collection ByGWg7i778BazyGVPHQ3FNpKCjM2Ms.par2 added to history
Bear in mind I am completely new to this system. I have already tried to look around in the support section but was not successful. I hope you guys can help me out here :oops:

EDIT: The password is correct. I tested it with a "manual" unpack.

Thanks in advance.

hugbug
Developer & Admin
Posts: 7573
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Issues with unpacking password protected files.

Post by hugbug » 29 Jun 2017, 21:35

You have set a password for that nzb and this password is incorrect. The password file option isn't used if the password is explicitly set fot nzb.

NTX
Posts: 5
Joined: 29 Jun 2017, 21:12

Re: Issues with unpacking password protected files.

Post by NTX » 29 Jun 2017, 21:58

I have not set up any password so far - i simply have setup a password file.

hugbug
Developer & Admin
Posts: 7573
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Issues with unpacking password protected files.

Post by hugbug » 29 Jun 2017, 22:17

If it would use the pass file it would print message "Trying password xxx".
Clickmon the item (in history or in downloads), then on button "Postprocess". Is password set here?

NTX
Posts: 5
Joined: 29 Jun 2017, 21:12

Re: Issues with unpacking password protected files.

Post by NTX » 29 Jun 2017, 23:38

First of all, thanks for all the support!!

I am downloading it again and as you can see (I hope I am doing it right) there is no password set for the download itself:
Image

EDIT: Same result, unpacking is failing.

NTX
Posts: 5
Joined: 29 Jun 2017, 21:12

Re: Issues with unpacking password protected files.

Post by NTX » 30 Jun 2017, 09:23

So I have tried out multiple things by now, from re-installing, permissions to changing / renaming the files and paths.
Giving a wrong password-file I get the message

Code: Select all

nzbget.conf(1667): Invalid value for option "UnpackPassFile": E:\NZBGet\pass.txt. File not found
Giving the correct file however nothing happens it seems as if the password-file is not being loaded at all. Thus I get no messages indicating that multiple passwords have been tried out. :(

Am I missing something?

hugbug
Developer & Admin
Posts: 7573
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Issues with unpacking password protected files.

Post by hugbug » 30 Jun 2017, 09:49

Please set option UnpackPassFile to empty. Then try to post-process again and post the log.


Another thing. The dialog with password - please validate that it really empty and doesn't contain invisible characters (spaces).

NTX
Posts: 5
Joined: 29 Jun 2017, 21:12

Re: Issues with unpacking password protected files.

Post by NTX » 30 Jun 2017, 11:04

Hi, I did as you advised:

I emptied the UnpackPassFile parameter. I double checked wether the password set for the NZB is empty: it is.
This is the result:

Code: Select all

Fri Jun 30 12:58:29 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.part16.rar [565/566]
Fri Jun 30 12:58:29 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.part16.rar [566/566]
Fri Jun 30 12:58:29 2017	DETAIL	Writing articles for 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.part16.rar
Fri Jun 30 12:58:29 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.par2 [1/1]
Fri Jun 30 12:58:29 2017	DETAIL	Writing articles for 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:29 2017	INFO	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.part16.rar
Fri Jun 30 12:58:29 2017	INFO	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:29 2017	INFO	Collection 9gB1B5Mj4XqfEgSdkp86.par2 completely downloaded
Fri Jun 30 12:58:29 2017	INFO	Queueing 9gB1B5Mj4XqfEgSdkp86.par2 for post-processing
Fri Jun 30 12:58:29 2017	INFO	Checking renamed files for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:29 2017	INFO	Loaded par2-file 9gB1B5Mj4XqfEgSdkp86.par2 for par-rename
Fri Jun 30 12:58:30 2017	INFO	No renamed files found for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:30 2017	INFO	Checking renamed archive files for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:30 2017	INFO	No renamed archive files found for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:30 2017	INFO	Unpacking 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:30 2017	DETAIL	Unpacking into E:\NZB\9gB1B5Mj4XqfEgSdkp86.par2\_unpack
Fri Jun 30 12:58:30 2017	INFO	Unrar: UNRAR 5.40 x86 freeware      Copyright (c) 1993-2016 Alexander Roshal
Fri Jun 30 12:58:30 2017	INFO	Unrar: The specified password is incorrect.
Fri Jun 30 12:58:30 2017	WARNING	Cancelling unpack for 9gB1B5Mj4XqfEgSdkp86.par2 due to errors
Fri Jun 30 12:58:30 2017	WARNING	Interrupted unpack for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:58:30 2017	ERROR	Unpack for 9gB1B5Mj4XqfEgSdkp86.par2 failed
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol000+001.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol001+001.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol002+002.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol004+005.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol019+010.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol009+010.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol029+020.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol049+050.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol099+100.par2
Fri Jun 30 12:58:30 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol199+100.par2
Fri Jun 30 12:58:30 2017	INFO	Collection 9gB1B5Mj4XqfEgSdkp86.par2 added to history
after that I added the parameter again (checked the path to the file again) and checked for possible password characters in the NZB: none. This is the result:

Code: Select all

Fri Jun 30 12:59:15 2017	INFO	Post-processing again 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol000+001.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol001+001.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol002+002.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol004+005.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol019+010.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol009+010.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol029+020.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol049+050.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol099+100.par2
Fri Jun 30 12:59:15 2017	DETAIL	Unparking file 9gB1B5Mj4XqfEgSdkp86.vol199+100.par2
Fri Jun 30 12:59:15 2017	INFO	9gB1B5Mj4XqfEgSdkp86.par2 returned from history back to download queue
Fri Jun 30 12:59:15 2017	INFO	Queueing 9gB1B5Mj4XqfEgSdkp86.par2 for post-processing
Fri Jun 30 12:59:15 2017	DETAIL	Downloading 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [1/5] @ Supernews (news.supernews.com)
Fri Jun 30 12:59:15 2017	DETAIL	Downloading 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [2/5] @ Supernews (news.supernews.com)
Fri Jun 30 12:59:15 2017	DETAIL	Downloading 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [3/5] @ Supernews (news.supernews.com)
Fri Jun 30 12:59:15 2017	DETAIL	Downloading 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [4/5] @ Supernews (news.supernews.com)
Fri Jun 30 12:59:16 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [2/5]
Fri Jun 30 12:59:16 2017	DETAIL	Downloading 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [5/5] @ Supernews (news.supernews.com)
Fri Jun 30 12:59:16 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [3/5]
Fri Jun 30 12:59:16 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [4/5]
Fri Jun 30 12:59:16 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [1/5]
Fri Jun 30 12:59:16 2017	DETAIL	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2 [5/5]
Fri Jun 30 12:59:16 2017	DETAIL	Writing articles for 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2
Fri Jun 30 12:59:16 2017	INFO	Successfully downloaded 9gB1B5Mj4XqfEgSdkp86.par2\9gB1B5Mj4XqfEgSdkp86.vol000+001.par2
Fri Jun 30 12:59:16 2017	INFO	Checking renamed files for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:59:16 2017	INFO	Loaded par2-file 9gB1B5Mj4XqfEgSdkp86.par2 for par-rename
Fri Jun 30 12:59:16 2017	INFO	No renamed files found for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:59:16 2017	INFO	Checking renamed archive files for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:59:16 2017	INFO	No renamed archive files found for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:59:16 2017	INFO	Unpacking 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:59:16 2017	DETAIL	Unpacking into E:\NZB\9gB1B5Mj4XqfEgSdkp86.par2\_unpack
Fri Jun 30 12:59:16 2017	INFO	Unrar: UNRAR 5.40 x86 freeware      Copyright (c) 1993-2016 Alexander Roshal
Fri Jun 30 12:59:17 2017	INFO	Unrar: The specified password is incorrect.
Fri Jun 30 12:59:17 2017	WARNING	Cancelling unpack for 9gB1B5Mj4XqfEgSdkp86.par2 due to errors
Fri Jun 30 12:59:17 2017	WARNING	Interrupted unpack for 9gB1B5Mj4XqfEgSdkp86.par2
Fri Jun 30 12:59:17 2017	ERROR	Unpack for 9gB1B5Mj4XqfEgSdkp86.par2 failed
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol001+001.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol002+002.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol004+005.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol019+010.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol009+010.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol029+020.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol049+050.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol099+100.par2
Fri Jun 30 12:59:17 2017	DETAIL	Parking file 9gB1B5Mj4XqfEgSdkp86.vol199+100.par2
Fri Jun 30 12:59:17 2017	INFO	Collection 9gB1B5Mj4XqfEgSdkp86.par2 added to history
It is pretty much the same. The file will not be opened it seems. Unfortunately the logs do not tell me what exactly is happening.

PS: The password itself does not contain any special characters whatsoever.

Semel
Posts: 18
Joined: 14 Dec 2014, 16:44

Re: Issues with unpacking password protected files.

Post by Semel » 02 Jul 2017, 07:39

I got the same issue.

NZBget doesn't seem to use my pass.txt at all. No password is set for NZB.

hugbug
Developer & Admin
Posts: 7573
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: Issues with unpacking password protected files.

Post by hugbug » 02 Jul 2017, 11:11

@Semel: please post the complete log of the nzb (click on nzb in history, then button Log, then button Save to file). Then we can tell if that's the same issue.

@NTX: please install the debug version (download). Install it over your existing installation, the config will be preserved. Then start nzbget and activate all debug targets (DebugTarget=log, DetailTarget=log or both, etc.).
Delete the global log-file (option LogFile), then perform one download which should use pass-file and send me the global log-file (compressed) to nzbget@gmail.com. Thanks.

I've just tested the unpack with pass-file and it worked for me. Therefore it must be something special in your case.

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