unpacking till the middle than stops

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arissaraiva
Posts: 6
Joined: 20 Nov 2017, 10:55

unpacking till the middle than stops

Post by arissaraiva » 20 Nov 2017, 11:07

Hello everyone. I´m using stable version of nzbget on windows with a intel I5 processor.
I´m facing a problem since last friday, I can dowload the tv serie but when starts to unpacking it goes till the middle than the est time starts to increase and never really unpacks nothing, I´ve already updated winrar to the 5.50 version, I´ve already restarted my pc.
this is my screen as you can see I´ve paused one of my unpacking restarted and nothing, the second one it´s unpacking since friday. I´me very new to all of this, hope anyone can help me it was all working very fine since last friday.
Attachments
nzbget.png

hugbug
Developer & Admin
Posts: 7645
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: unpacking till the middle than stops

Post by hugbug » 20 Nov 2017, 11:19

Check messages-tab for any warnings or errors.
Does this happen only with one certain queue item or with all?
Try unpacking manually using WinRar to check if it works there.

arissaraiva
Posts: 6
Joined: 20 Nov 2017, 10:55

Re: unpacking till the middle than stops

Post by arissaraiva » 20 Nov 2017, 12:00

Hello thanks for the quick reply, no errors nor warnings on the tabs, I´ve tried manually it worked, and few days ago was working fine. /how can I fix this?

hugbug
Developer & Admin
Posts: 7645
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: unpacking till the middle than stops

Post by hugbug » 20 Nov 2017, 12:41

For the hanging item you can click on it, then choose "Cancel post-processing" from actions menu.

Does this happen only with one certain queue item or with all?

arissaraiva
Posts: 6
Joined: 20 Nov 2017, 10:55

Re: unpacking till the middle than stops

Post by arissaraiva » 20 Nov 2017, 12:44

I cancel some post processing and manually unpack, It´s happening for all of them I´ve tried at least four downloads, and it´s being happening for a fews days, bacause some day ago it was just fine. I really donpt want to manually unpack and rename everything

hugbug
Developer & Admin
Posts: 7645
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: unpacking till the middle than stops

Post by hugbug » 20 Nov 2017, 13:16

This is not a known problem which I could reproduce and debug/fix on my own. Therefore I need as much info as possible.

One of two things is happening here: either unrar.exe hangs (and NZBGet waits until it finishes) or NZBGet hangs. Usually if NZBGet hangs you should not be able to do anything with it (for example webui would not respond).

The key to fixing a bug is to be able to consistently reproduce it. Therefore once you have a hanging item:
- cancel post-processing;
- in history click on the item, then on button "Log", then "Save into file";
- in history use command "post-process again";
- does it hang again?
- repeat that multiple times - does it hang every time?
- at this moment you should have multiple log-files - one per each try. Compare the logs to determine if it hangs at the same point. Post the logs (preferably via pastebin.com).

When it hangs:
- in task manager check if process unrar.exe is running;
- terminate unrar.exe from task manager;
- anything happened in NZBGet? It should detect unrar terminated and the download item should transit into history as failed. Was that the case? If it was that means the unrar.exe was hanging.

arissaraiva
Posts: 6
Joined: 20 Nov 2017, 10:55

Re: unpacking till the middle than stops

Post by arissaraiva » 20 Nov 2017, 14:11

hello again tks for the quick reply,

I checked the log file and it apears all the time to me like these:

on Nov 20 2017 11:49:04 INFO Unrar: Extracting from 2ef18ce7beeb49bbba858f6e18cabf97.part35.rar
Mon Nov 20 2017 11:49:14 INFO Unrar: Extracting from 2ef18ce7beeb49bbba858f6e18cabf97.part36.rar
Mon Nov 20 2017 11:49:25 INFO Unrar: Extracting from 2ef18ce7beeb49bbba858f6e18cabf97.part37.rar
Mon Nov 20 2017 11:49:33 INFO Unrar: Extracting from 2ef18ce7beeb49bbba858f6e18cabf97.part38.rar
Mon Nov 20 2017 11:49:36 INFO Unrar: All OK
Mon Nov 20 2017 11:57:07 INFO Deleting active post-job The.Walking.Dead.S08E05.The.Big.Scary.U.1080p.AMZN.WEB-DL.DD.5.1.H.264-CasStudio-Scrambled
Mon Nov 20 2017 11:57:07 ERROR Unpack for The.Walking.Dead.S08E05.The.Big.Scary.U.1080p.AMZN.WEB-DL.DD.5.1.H.264-CasStudio-Scrambled failed
Mon Nov 20 2017 11:57:07 DETAIL Parking file 2ef18ce7beeb49bbba858f6e18cabf97.vol00+01.par2
Mon Nov 20 2017 11:57:07 DETAIL Parking file 2ef18ce7beeb49bbba858f6e18cabf97.vol01+02.par2
Mon Nov 20 2017 11:57:07 DETAIL Parking file 2ef18ce7beeb49bbba858f6e18cabf97.vol03+04.par2
Mon Nov 20 2017 11:57:07 DETAIL Parking file 2ef18ce7beeb49bbba858f6e18cabf97.vol07+08.par2
Mon Nov 20 2017 11:57:07 DETAIL Parking file 2ef18ce7beeb49bbba858f6e18cabf97.vol15+16.par2
Mon Nov 20 2017 11:57:07 DETAIL Parking file 2ef18ce7beeb49bbba858f6e18cabf97.vol63+31.par2
Mon Nov 20 2017 11:57:07 DETAIL Parking file 2ef18ce7beeb49bbba858f6e18cabf97.vol31+32.par2
Mon Nov 20 2017 11:57:07

I´ve tried to posto processing again and it stops after a while,

I´ve openned the task manager and there´s no winrar working at all

what could be?

hugbug
Developer & Admin
Posts: 7645
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: unpacking till the middle than stops

Post by hugbug » 20 Nov 2017, 14:37

What nzbget version? Please test with the latest testing. If it behaves the same please install debug version from GitHub release areas. Then activate option DebugTarget=log and all other Target-options to "both" or "log". When it hangs again - send me the general log-file (option LogFile) to nzbget@gmail.com.

arissaraiva
Posts: 6
Joined: 20 Nov 2017, 10:55

Re: unpacking till the middle than stops

Post by arissaraiva » 20 Nov 2017, 15:40

I´m on 19.1, I downloaded the debug version put everything in log how Can I get general log? still not working at all

arissaraiva
Posts: 6
Joined: 20 Nov 2017, 10:55

Re: unpacking till the middle than stops

Post by arissaraiva » 20 Nov 2017, 16:08

just sent the e-mail hope you can help me

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