"Cancelling hanging download" after a few seconds

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mietz
Posts: 5
Joined: 25 Mar 2019, 14:46

"Cancelling hanging download" after a few seconds

Post by mietz » 25 Mar 2019, 14:59

Hi folks,

I have a weird issue with my nzbget on a raspberry pi 3. After a few seconds of downloading a file the download rate drops to 0 and the log starts spamming hundreds of "Cancelling hanging download..." errors.

I have to restart NZBGet to make it work again, but after a few seconds it starts again.

I already deactivated VPN, changed the usenet provider from Newshosting to newsdemon to make sure that this isn't a problem (also there was a pretty sweet offer :D ).

I also updated NZBGet to the latest version.

Does anyone have an idea?

hugbug
Developer & Admin
Posts: 7418
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: "Cancelling hanging download" after a few seconds

Post by hugbug » 25 Mar 2019, 15:49

Don't you write into an sd-card or usb-flash by any chance? They usually have very bad controllers not working good in multi thread mode.

Also check the full log, there could be errors before cancelling.

mietz
Posts: 5
Joined: 25 Mar 2019, 14:46

Re: "Cancelling hanging download" after a few seconds

Post by mietz » 25 Mar 2019, 16:19

I write to a mounted NVIDIA SHIELD external USB disk. Do you think that can be the problem?

I checked the log and there was no errors before cancelling.

hugbug
Developer & Admin
Posts: 7418
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: "Cancelling hanging download" after a few seconds

Post by hugbug » 25 Mar 2019, 18:17

Conventional HDD or SSD shouldn't be a problem.

Check option ArticleTimeout, default 60 should be OK, maybe you lowered it way too much.
Please enable all logging options (DetailTarget, etc.) and post your log (via pastebin).

mietz
Posts: 5
Joined: 25 Mar 2019, 14:46

Re: "Cancelling hanging download" after a few seconds

Post by mietz » 25 Mar 2019, 21:29

I finally figured it out. I changed my set up a little. I connected my HDD to a fritzbox NAS and changed my mounting accordingly. Now the connection is super fast and I got rid of the errors.

There seems to be a problem with the NZBget -> SHIELD combination.

Thanks for your help

mietz
Posts: 5
Joined: 25 Mar 2019, 14:46

Re: "Cancelling hanging download" after a few seconds

Post by mietz » 26 Mar 2019, 07:05

And the error is back again :roll:

It doesn't happen as often as before, but it's still annoying.

Here's the log:

https://pastebin.com/qC5adszk

FYI: I disabled direct write to make it work with the NAS. Could this cause the problem?

- Article Cache 200 Mb
- ArticleTimeout is 60 seconds

hugbug
Developer & Admin
Posts: 7418
Joined: 09 Sep 2008, 11:58
Location: Germany

Re: "Cancelling hanging download" after a few seconds

Post by hugbug » 26 Mar 2019, 08:44

So your QueueDir, TempDir and InterDir are not on a local disk? That might be the cause of the problem.

mietz
Posts: 5
Joined: 25 Mar 2019, 14:46

Re: "Cancelling hanging download" after a few seconds

Post by mietz » 27 Mar 2019, 09:07

That's possible.

I think I try to move all folders to an external SSD and when a file is completed it moves it to the NAS.

Thanks for your help :)

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